Terms of service

Welcome to Loha Hair. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. About Loha Hair

Loha Hair provides hair products including wigs, bundles, closures, frontals, tape-in extensions and related products.

Throughout these terms, “we”, “us” and “our” refer to Loha Hair.

2. Orders

By placing an order with Loha Hair, you confirm that the information you provide, including your name, delivery address and contact details, is accurate and complete.

Once an order has been placed, please contact us as soon as possible if you notice an error. We cannot guarantee that changes can be made once an order has begun processing.

We reserve the right to cancel or refuse an order where necessary, including where there has been an error with product availability, pricing or payment.

3. Product Information

We aim to display our products, colours, textures, lengths and descriptions as accurately as possible.

As our hair products may have natural characteristics, there may be slight variations in colour, texture or appearance between products.

Colours may also appear differently depending on your device or screen settings.

4. Prices & Payment

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

The total cost of your order, including applicable delivery charges, will be displayed during checkout before payment is completed.

We reserve the right to update our prices at any time. Changes will not affect orders that have already been successfully placed.

5. UK Shipping

UK delivery is estimated at 5–8 working days.

The UK shipping fee is £7.99.

Delivery times are estimates and may vary during busy periods, holidays or due to circumstances outside of our control.

6. International Shipping

International delivery is estimated at 7–14 working days.

The international shipping fee is £19.99.

International delivery times may vary due to customs processing or other circumstances outside of our control.

Customers are responsible for providing accurate delivery information when placing an order.

7. Returns, Refunds & Exchanges

Due to the nature of our products, we do not offer returns or refunds on used, opened or installed hair products.

Exchanges may be accepted on unused products that remain in their original condition and packaging.

If your order arrives damaged, incorrect or there is an issue with your purchase, please contact us at lohahairco@gmail.com within 48 hours of delivery.

We will review the issue and do our best to provide an appropriate resolution.

Nothing within these Terms of Service is intended to limit any rights you may have under applicable UK consumer law.

8. Hair Care

Customers are responsible for following appropriate hair-care and maintenance practices after receiving their products.

The lifespan and condition of hair can be affected by factors including installation, heat, colouring, chemical treatments, washing, styling and general maintenance.

9. Website Use

You agree not to use the Loha Hair website for any unlawful or fraudulent purpose.

You must not attempt to interfere with the operation or security of our website or use our content in a way that infringes our rights or the rights of others.

10. Intellectual Property

Unless otherwise stated, the Loha Hair name, branding, website content, graphics, photographs and other original materials displayed on our website belong to Loha Hair or are used with appropriate permission.

They may not be copied, reproduced or commercially used without permission.

11. Third-Party Services

Our website may use third-party services to provide features such as payments, delivery or other website functionality.

Your use of certain third-party services may also be subject to their own terms and policies.

12. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our services, policies or applicable requirements.

The latest version will be available on our website.

13. Contact Us

If you have any questions regarding these Terms of Service or an order, please contact:

Loha Hair
Email: lohahairco@gmail.com